智能快遞柜是隨著快遞業不斷發展新生的事物，隨著智能快遞柜運營企業自身規模的擴大，由于上游企業技術壁壘弱，廠商眾多，企業議價能力將得到增強，降低企業的運營成本，進一步強化自身優勢。
發展歷程
2012年，中郵速遞易在國內開啟智能快遞柜業務。
2018年前三季度，主要企業設立智能快件箱25萬組，箱遞率達到8.4%。另有報告指出，到2020年，中國快遞柜市場規模將近300億元。
2019年，主要城市智能快件箱已達40.6萬組，城市快遞末端公共服務站達到8.2萬個
發展意義
快遞柜作為社區生態圈的接入口，一旦在小區內形成閉環生態圈，連接各種增值服務后，用戶粘性將得到增強，后來者將很難打破壁壘切入進去。
存在隱患
無法當面簽收，可能導致貨物運送過程中存在質量隱患。
收費尚不完善，智能快遞柜需要掃碼取貨，同時設有取貨期限。“如果不能在24小時內取貨，超時每小時會收取1元錢。
取貨信息滯后，網購的人越來越多，收到快遞柜的自動取貨信息提示就比開始時滯后一些，本來物流顯示已經到了當地的快遞，可能隔幾天才會收到取貨短信。
面臨問題
智能快遞柜市場遭遇的用戶不理解不買賬、運營方盈利模式不清晰等問題仍未解決。
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